Privacy Policy
This Privacy Policy sets out how Lauren Illig Naturopath collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing this website or engaging our naturopathic services, you consent to the practices described in this policy.
Information We Collect
We may collect personal and health information that you provide directly, including:
Your name, date of birth, email address, phone number, and contact details
Health information, symptoms, medical history, and lifestyle details shared during consultations or intake forms
Billing and payment details processed through secure third-party platforms
Why We Collect Your Information
We collect and use your information for purposes such as:
Providing naturopathic consultations and follow-up care
Developing personalised treatment plans
Managing bookings, invoicing, and payments
Sending appointment reminders and important updates
Meeting professional record-keeping obligations
How We Store and Protect Your Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Client records are stored securely and are only accessible by authorised personnel.
We use HealthBank, a secure, encrypted third-party practice management system, to manage client bookings, intake forms, health records, and payments in compliance with Australian privacy standards.
Disclosure of Information
We do not sell or rent your information. We may disclose personal information:
To secure third-party service providers (e.g., HealthBank, Squarespace, Gmail, payment processors, dispensaries) where necessary to deliver services
Where required or authorised by law
Overseas Disclosure
While client health records are stored securely in Australia via HealthBank, some personal information (such as website enquiries or emails) may be stored or processed by third-party services like Squarespace and Gmail, which use servers located outside Australia. We take reasonable steps to ensure these providers manage data in accordance with privacy and security best practices.
Keeping Your Information Safe
While we take all reasonable steps to protect your personal information, please be aware that the transmission of data over the internet or via email is not completely secure. We cannot guarantee the security of information sent through the website or email, and any transmission is at your own risk.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve functionality. Cookies do not collect personal health information. You can choose to disable cookies in your browser settings, but some features of the website may not function as intended.
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate, incomplete, or out-of-date.
Contact Us
If you have any questions about this Privacy Policy or wish to access, update, or correct your personal information, please contact us:
Lauren Illig Naturopath